ICT, NITA-U Confirms -Tororo Service Uganda Centre Nears Full Launch After High-Level Inspection

Government officials have conducted a thorough site inspection of the newly renovated Service Uganda Centre in Tororo, signalling that the long-awaited one-stop public service facility is on track for full operations.

The assessment was led by the Ministry of ICT and National Guidance in collaboration with the National Information Technology Authority-Uganda (NITA-U), the Ministry of Public Service, and Posta Uganda as the hosting partner.

Local leaders, including Tororo Municipality’s Deputy Mayor Beatrice Achola, Deputy Resident District Commissioner Fahira Mpalanyi, and Town Clerk Alikwan Ayub Kisubi, joined the inspection team to evaluate renovation progress and operational readiness.

The Tororo centre is part of a nationwide rollout of 19 Service Uganda Centres under the Ministry of Public Service’s One-Stop Centre model. 

These facilities consolidate multiple government services including national ID verification, tax and TIN registration, business registration, passport applications, and driving permits into a single, convenient location. 

This eliminates the need for citizens to navigate scattered offices across town, addressing a major pain point in public service delivery.NITA-U is supporting the renovation of three pilot centres in Tororo, Mbarara, and Gulu through the Uganda Digital Acceleration Project - Government Network (UDAP-GovNet). Reliable high-speed internet will be provided via the National Backbone Infrastructure Phase V (NBI Phase V) project.

Dr. Aminah Zawedde, Permanent Secretary at the Ministry of ICT and National Guidance, expressed optimism after the tour. “I am encouraged by what I have seen today at the Tororo Service Uganda Centre. 

The layout clearly prioritises accessibility and user convenience, which is essential for meaningful public service improvement.” She highlighted that robust connectivity will boost efficiency and emphasised the government’s broader commitment to digital services for both public and private sectors, alongside online safety.

Dr. Hatwib Mugasa, Executive Director of NITA-U, described the centre as a collaborative success. “Upon completion, this site will be transformed into a modern, fully functional service centre,” he said. 

Once operational, it is expected to expand job opportunities for youth, allow residents to submit grievances quickly without travelling to other cities, and serve as a local hub for innovation and digital skills training.

Catherine Bitarakwate Musingwiire, Permanent Secretary at the Ministry of Public Service, stressed the urgency of completion. “The people of Tororo have waited long enough for such a facility. Our focus now is to ensure full completion so that the centre can open to the public and begin delivering services as expected.”Mr. James Arinaitwe, Managing Director of Posta Uganda, reaffirmed the organisation’s commitment, noting that the centres aim to reduce long-distance travel and significantly improve service quality for citizens.

The initiative represents a key element of Uganda’s public service reform agenda, shifting from fragmented, inefficient offices and lengthy queues to modern, citizen-centred access points. Six pilot centres are already operational in Entebbe, Kasese, Jinja, Arua, Hoima (the first regional site), and at the Ministry of Public Service headquarters. 

The remaining centres, including Tororo, are advancing at different stages.NITA-U, a statutory body under the Ministry of ICT and National Guidance, continues to coordinate and promote IT development to support e-government initiatives, transparency, and efficient service delivery across the country.